Voice and digital channels
Bring calls and digital conversations into one place for your team.
A MERKIVO SOLUTION
Every customer conversation, connected.
Nidaa CX brings voice, digital conversations, agent tools and reporting into one customer experience workspace.
One workspace
Bring voice and digital conversations together for your team.
Human-ready workflows
Give agents the context and tools to handle each conversation.
Clear oversight
Understand queues, outcomes and team activity in one view.
CAPABILITIES
A connected workspace for customer experience
Nidaa CX connects conversations, routing, agents and reporting so your team can work with context.
Agent workspace
Keep customer context, notes and the next action close to every interaction.
Call routing and IVR
Guide callers to the right team with clear routing and self-service journeys.
Reporting and insight
Review activity and outcomes to improve the customer experience.
HOW IT WORKS
Connect → Route → Resolve
From the first contact to resolution, connect channels, route work and give agents context.
1
Connect
Bring your voice and digital channels together.
2
Route
Route each interaction to the right team or journey.
3
Resolve
Equip agents to resolve conversations with context.
PRICING
A plan shaped around your operation
Tell us about your channels, team and workflows for a tailored quote.